New York City Subway System

“Help Point Intercom” (HPI)

Improving safety, security, and customer service for subway travelers.

Location New York City Subway System

The MTA wanted to improve communications between travelers and personnel. How do you improve safety, security, and customer service at the same time?

With an HPI unit. HPI, or Help Point Intercom, lets your subway travelers communicate directly and easily with transit personnel.

If they have questions about the route, an HPI unit connects the traveler to the appropriate personnel. The unit does the same if the traveler has an emergency.

Travelers are less frustrated, and so are your personnel. Time is saved. Lives may even be saved.

Simple to Use

The illuminated blue dome on top makes the unit easy to find. A green INFORMATION button provides the traveler with general assistance. The EMERGENCY button alerts transit authorities to an urgent situation.

Metropolitan Transit Authority “Help Point Intercom” (HPI)

Maloya laser: Help Point Intercom South Ferry Station

In fact, the MTA of New York City chose Maloya HPIs when they decided to upgrade their units. They are already reporting a better experience for both their travelers and personnel.

Maloya laser: Help Point Intercom in subway

Allows a passenger to quickly communicate there is a problem.

Enables transit personnel to determine where the problem is located, even without any other communication, through: A blinking light in the dome An exact address that is electronically transmitted

Handles the stresses of being in a high-traffic area due to: Our high manufacturing standards Thorough testing NEMA certification.

Keeps downtime to a minimum through our exclusive “Self-Diagnostic” feature.

Provides for faster and more efficient maintenance as personnel are better able to access the internal circuitry when needed.

Used as an interactive communications device, the MTA’s Help Point Communication System allows subway travelers the ability to communicate directly with Transit personnel. Whether it’s simply a question regarding travel information or in the case of an emergency or urgent situation an MTA traveler can select the appropriate button to ask for immediate assistance. A green button (INFORMATION) is for general assistance while the red button (EMERGENCY) is to be used only for emergency situations. With the ability to verbally communicate in real time with MTA personnel, response time to a travelers request is greatly enhanced.

The HPI units, as they are called, are identifiable by the easily recognizable illuminated blue dome on top of each unit. This illuminated dome will flash on and off when the unit is being used to quickly show a visible location to any responding MTA personnel. In addition each unit has an electronic address that identifies its exact location on the platform to MTA or other emergency responders.

When the Metropolitan Transportation Authority of New York City needed an upgrade of their Help Point Intercom (HPI) mechanical units, Maloya accepted the challenge. Maloya began by utilizing their “Design for Manufacturing” approach addressing every aspect of the HPI mechanical units’ form, fit and function.

Since these units house the HPI electronic systems, Maloya had to make sure that the new unit would protect and provide safe access to the internal circuit elements. Using our unique project approach, we were able to make a number of substantial improvements to the units. After an extensive quality assurance process, including NEMA product testing and certification, Maloya’s redesigned HPI units were approved and have been installed by the MTA. Maloya’s HPI unit includes features that allow MTA maintenance personnel to access the internal circuit’s elements faster and more efficiently. The new and improved HPIs are already providing a better experience for the MTA and their customers.